Post by ohioautotech on Dec 19, 2016 21:27:10 GMT -5
Yes, gibing my age here.Many yes ago there was police TV show called Dragnet. In an episode Sgt. Friday was interviewing a witness and when they started in on a long story he said "Just the facts please".
Facts, that is the basis for this story.
Car lot owners calls and checks how busy the shop is. He has a customer who bought a car a few months ago complaining that it is going to cost them $3000 to fix the excessive oil consumption. He has them bring it in and gives them a loaner vehicle as they live 100 miles away. He wants the shop to look at it as we rebuilt the engine before it was sold, new rings, bearings, gaskets, valve job,new valve seals, surfaced the heads. The Subaru dealer quoted the customer $3000 to re-seal the engine.
Car arrives and gets put on the rack and inspected. Engine is clean and dry, not a bit of oil anywhere. Start it and let it run, still no leaks.
Call car lot, ask how much oil it is using? Do not know so they call customer. The answer? They are putting in a quart of oil per month, no idea ho many miles. So we pull records and check mileage comparing current to mileage when sold. The customer is averaging a bit over 3500 miles per month.
A quart of oil in 3500 miles is not excessive oil consumption.
The dealership should have told the customer that. Someone should have verified actual oil consumption. No one did. No one gathered the "facts". By not gathering facts, the dealership set themselves up for a dissatisfied customer as the $3000 reseal job would not have fixed the perceived problem.
The customer was all set to spend $3000 based upon a "feeling" not a "fact". And they would have been very unhappy with the result.
When you suspect a problem with your vehicle, gather the facts, keep records- You think it is using oil, keep track of mileage when you change it and when you add oil. Think you are using too much gas, keep track of gas mileage to see what it actually gets and any variations with type of driving, weather etc.
Insanity is doing the same thing over and over expecting different results.
Facts, that is the basis for this story.
Car lot owners calls and checks how busy the shop is. He has a customer who bought a car a few months ago complaining that it is going to cost them $3000 to fix the excessive oil consumption. He has them bring it in and gives them a loaner vehicle as they live 100 miles away. He wants the shop to look at it as we rebuilt the engine before it was sold, new rings, bearings, gaskets, valve job,new valve seals, surfaced the heads. The Subaru dealer quoted the customer $3000 to re-seal the engine.
Car arrives and gets put on the rack and inspected. Engine is clean and dry, not a bit of oil anywhere. Start it and let it run, still no leaks.
Call car lot, ask how much oil it is using? Do not know so they call customer. The answer? They are putting in a quart of oil per month, no idea ho many miles. So we pull records and check mileage comparing current to mileage when sold. The customer is averaging a bit over 3500 miles per month.
A quart of oil in 3500 miles is not excessive oil consumption.
The dealership should have told the customer that. Someone should have verified actual oil consumption. No one did. No one gathered the "facts". By not gathering facts, the dealership set themselves up for a dissatisfied customer as the $3000 reseal job would not have fixed the perceived problem.
The customer was all set to spend $3000 based upon a "feeling" not a "fact". And they would have been very unhappy with the result.
When you suspect a problem with your vehicle, gather the facts, keep records- You think it is using oil, keep track of mileage when you change it and when you add oil. Think you are using too much gas, keep track of gas mileage to see what it actually gets and any variations with type of driving, weather etc.
Insanity is doing the same thing over and over expecting different results.